Privacy Policy
Valencia Fencing LLC
201 4th St SW, Rock Island, WA 98850
(509) 470-9800
valencia.fencing@outlook.com
WA Contractor Reg. # VALENFL852OT
ID Contractor Reg. # 1671072
Effective Date: July 15, 2026
Valencia Fencing LLC ("Valencia Fencing," "we," "us") is a fence installation and material supply company based in Rock Island, Washington. Your privacy is very important to us, and we appreciate you taking a minute to read our Privacy Policy, which governs the information we collect through use by you (herein referred to collectively as “you” or “your”) of this website, or information collected by any other means. Any time you access, use, or browse this website, you affirm your acceptance of the Privacy Policy as it exists during your time visiting it. If at any time you do not accept this Privacy Policy, then you are not authorized to access, use, or browse this website and must discontinue use immediately.
Collection, Use, and Retention
Information you voluntarily provide
When you contact us, request a quote, submit a website form, or use our services, we may collect:
Personal Information like your name, address, phone number, email address, and similar contact details.
Information necessary to process payments, such as credit card or bank details. Payment information is handled through secure third-party processors.
General website usage data such as pages visited, forms submitted, IP address, browser type, and similar analytics information.
We may use this information to:
Maintain communication with you
Prepare and send you estimates and invoices
Schedule, plan, and perform installation work
Pull, prepare, and fulfill material staging and orders
Process payments
Enforce agreements and manage disputes
Handle questions about warranty or services after your job is done
Internally assess business operations and website use
As part of the operations of this website and our business, we may store your information to comply with legal recordkeeping requirements and manage client relationships.
We retain personal information only as long as reasonably necessary to provide services, comply with legal obligations, resolve disputes, and enforce our agreements.
Text messages
If you give us your phone number, we may text you about your project or your order; for example, to confirm a scheduling window, ask a question about the job, or tell you a material order is staged and ready to load. Your carrier's standard message and data rates may apply.
We do not send marketing or promotional text messages. We do not share, sell, or rent mobile phone numbers or text-message consent to any third party or affiliate for marketing or promotional purposes.
If you'd rather not get texts from us, we will discontinue promptly. Please reply by text or call the office to notify us of your preference to opt out of text messages.
Information collected automatically
Our website is hosted on Squarespace, which gathers basic analytics about visits such as pages viewed, general location, device and browser type, and how you arrived at the site. We may also use Google analytics and advertising tools that use cookies to measure how our ads perform. This is not used to identify you personally.
How long we keep your information
We keep what you give us as long as we need it to serve you and to meet our business, insurance, warranty, tax, and record-keeping obligations. Job records such as contracts, estimates, invoices, warranty documentation are kept longer, because a question about work we did can come up years later, and we'd rather have the record than not.
How We Protect Your Information
We use reasonable physical, technical, and administrative safeguards, including encryption and access controls, to protect your information from unauthorized access, disclosure, or misuse. However, no system is completely secure. While we take reasonable steps to protect your data, we cannot guarantee absolute security and are not responsible for unauthorized access beyond our reasonable control.
Sharing your information
We share information only where it's needed to do the work or run the business:
Service providers who work on our behalf, including but not limited to our website host, payment processor, accounting software, document and e-signature tools, and digital communications, file storage, analytics, and advertising providers
If the law requires it, or to protect our rights, safety, or property.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All other categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.
If your project came to us through Lowe's
Valencia Fencing LLC is a Lowe's PROvider for installation services. If your project came to us through Lowe’s, information about you and your project is shared between us, you, and Lowe’s for all the same business operations purposes we outlined above. That includes information exchanged through the platform Lowe's uses to manage installer projects, and by email, phone, and text.
How Lowe's handles your information is located under its own privacy policy, which we don't control. If you have questions about what Lowe's does with your information, please refer to their privacy policy or contact Lowe's directly.
Cookies
Our website uses cookies — small files your browser stores — to keep the site working and to understand how visitors use it. Most browsers let you block or delete cookies in their settings. Turning them off may affect how parts of the site work.
Your Rights
Depending on your state of residence, you may have the right to request access to, correction of, or deletion of your personal information. To submit a request, please contact us using the information below.
Security
We take reasonable steps to protect what we hold. No system is perfectly secure and we won't pretend otherwise, but we don't collect more than we need, and we don't pass it around.
Children’s privacy
We do not knowingly direct our website or services at, nor do we collect any type of information (including but not limited to personal information) from children under the age of 18. If we become aware that such information has been collected, we will promptly delete it.
Your choices
You may choose not to provide certain information, but this may limit your ability to use some of our services. Ways you can exercise your right to choose what happens with your data:
Request us to stop texts or emails from us and we’ll discontinue promptly
Contact us to see or correct what we have and we'll do our best to help
Ask us to delete your information and we’ll oblige in every way we can, though we may still need to keep some records for legal, tax, or warranty reasons.
If you’ve asked us to delete your information but we need to keep records for legal, tax, or warranty reasons, we will keep those records only for as long as required and delete them promptly after the required amount of time has passed.
Policy updates
We may update this Privacy Policy occasionally and will adjust the effective date when we do.
Contact Us
If you have questions about these terms or need more details about our services, you can reach us at: valencia.fencing@outlook.com or 509-470-9800.